Contact information

Last Updated: March 12, 2026

SUNDAY PJS is committed to providing clear and reliable customer support for all questions related to orders, products, policies, and general inquiries.

Please review the information below regarding how to contact us and how customer support is handled.

Primary Contact Method

The preferred official method of customer support for SUNDAY PJS is email & contact form.

Please send all inquiries to:

hello@sundaypjs.com

Customers may also submit inquiries through our Contact Us page:
https://sundaypjs.com/pages/contact

Email and contact form submissions allow us to properly track, review, and respond to all inquiries in the order they are received.

Response Time

Customer support emails are typically reviewed and responded to within:

24–72 business hours

Response times may vary during holidays, promotions, or periods of high order volume.

Order Inquiries

If you are contacting us regarding an order, please include the following information in your email:

  • Full name used for the order

  • Order number

  • Email address used at checkout

  • A clear description of the issue

Providing this information helps us assist you more quickly.

Customer Support Availability

Customer service is available during standard business days.

Business Days: Monday – Friday
Business Hours: Standard U.S. business hours

Customer support may be limited on weekends and holidays.

Social Media Messages

Customer service requests will not be handled through social media platforms.

This includes, but is not limited to:

  • Instagram messages

  • TikTok messages

  • Facebook messages

  • Direct messages on any social platform

Messages sent through social media may not be monitored or responded to.

For assistance, please contact us through email.

Phone Support

SUNDAY PJS does not offer phone-based customer support at this time.

All customer service communication must be conducted through email to ensure accurate documentation and resolution of inquiries.

Policy Questions

If you have questions regarding store policies including:

Please review the applicable policy pages on our website or contact us via email.

Respectful Communication

SUNDAY PJS is committed to maintaining respectful and professional communication at all times. We value kindness, understanding, and a positive experience for everyone interacting with our brand.

We kindly ask all customers to communicate in a respectful manner when reaching out for support or assistance.

SUNDAY PJS reserves the right to decline responding to messages that include:

  • abusive language

  • harassment

  • threats

  • inappropriate or offensive content

To better understand our full guidelines, we encourage you to review our Terms of Service, specifically Section (15A):
https://sundaypjs.com/policies/terms-of-service

Updates to This Policy

SUNDAY PJS may update this Contact Information Policy from time to time to reflect changes in business operations, customer service practices, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.